Apple Says It Removed Parental Control Apps For Security Reasons, Not Competition (#GotBitcoin)
Addressing a New York Times report, Apple said it spiked some apps because they utilized mobile device management software on kids’ devices. Apple Says It Removed Parental Control Apps For Security Reasons, Not Competition (#GotBitcoin)
Apple on Sunday fired back at a New York Times report that said the company has been using its hold on the App Store to hurt competitors’ products.
A Saturday report in the Times said that in the past year, Apple has targeted 11 of the 17 most downloaded third-party apps designed to help phone users limit screen time or oversee their children’s phone use. Apple either removed the apps from the App Store outright or restricted them in some way, the Times said.
But Apple on Sunday published a statement in its newsroom titled, “The facts about parental control apps.” In it, the company said it recently removed several parental control apps from the App Store because “they put users’ privacy and security at risk.”
Over the past year Apple said it became aware that several of the apps utilized mobile device management (MDM) software. This “gives a third party control and access over a device and its most sensitive information including user location, app use, email accounts, camera permissions and browsing history.” MDM software is often used by businesses to easily manage and control their employees’ devices, but Apple said that in mid-2017 it updated its guidelines about the use of MDM for non-enterprise purposes.
“It is incredibly risky — and a clear violation of App Store policies — for a private, consumer-focused app business to install MDM control over a customer’s device,” Apple said. “Beyond the control that the app itself can exert over the user’s device, research has shown that MDM profiles could be used by hackers to gain access for malicious purposes.”
Apple said it gave the app developers 30 days to fix the guideline violations. Several did, but the others that didn’t had their apps removed from the App Store.
“Apple has always supported third-party apps on the App Store that help parents manage their kids’ devices,” the company said. “Contrary to what The New York Times reported over the weekend, this isn’t a matter of competition. It’s a matter of security.”
The iPhone maker introduced its own screen-time and parental-controls features last year when it unveiled iOS 12, the most recent major update to its mobile operating system. On Friday, CEO Tim Cook discussed screen addiction at the Time 100 Summit in New York.
Apple’s Screen Time feature came following backlash from investors and users over concerns about phone addiction among children. Two of Apple’s major shareholders published an open letter in January 2018 that asked Apple to take a socially responsible approach toward children’s device use. It cited concerns about mental health problems and other issues that come from heavy phone use.
The Times report on Saturday said the makers of two of the App Store’s most popular parental control apps filed a complaint Thursday with the European Union’s competition office, with one saying Apple compelled it to alter its app in ways that made it less effective than Apple’s parental controls.
Last month, music-streaming service Spotify filed a complaint about Apple with European Union regulators, saying the Apple Music purveyor uses its grip on the App Store to stifle innovation, weaken competition and unfairly tax its rivals. Apple called Spotify’s claims “misleading.”
Apple Trial Threatens To Reveal App Store’s Commission Bounty
Estimated $22 billion business unit is under attack globally in antitrust showdown.
Apple Inc.’s App Store has long been touted as a growth engine. Now, the world’s most valuable company is fighting in U.S. court to not reveal in public just how lucrative it is.
In a trial scheduled to start Monday, Epic Games Inc. is alleging that the iPhone maker’s 30% commission on app sales is a violation of antitrust law, cheating developers and consumers.
Epic’s long-odds gambit to gain free access to the App Store, which has garnered support from mom-and-pop developers and giants like Microsoft Corp., comes amid increasing global regulatory scrutiny of Apple’s domination of software on its ubiquitous phones. On Friday, the European Union issued a warning over the App store, saying it thinks Apple abused its power.
Apple has asked the judge in California to close the courtroom when Epic calls on an expert witness to discuss the “the purported ‘profitability’ of the App Store on a standalone basis.” Apple said in a filing late Wednesday that it isn’t objecting to the court considering such evidence brought by Epic, but is “concerned that analysts, investors, reporters, and others in the marketplace could misinterpret the public disclosure of non-public, unaudited financial information.”
Until now, the legal argument that the App Store amounts to a monopoly has rested in part on numerical guesswork. Apple says it can’t quantify the store’s profit margins that Epic, the maker of the Fortnite game, has called “extraordinarily high.” One of Apple’s executives testified while being grilled in Congress this month that the company doesn’t report sales of individual business units, instead disclosing company-wide revenue figures in line with accounting rules.
“As a result of Apple’s general philosophy that its products and services are part of an ecosystem, Apple views the value of all of its products and services as a whole,” Chief Executive Officer Tim Cook said in a court filing. “Thus, Apple’s business is not structured that way that allows a person to push a button and obtain an App Store” profit and loss statement.
U.S. District Judge Yvonne Gonzalez Rogers in Oakland is expected to hear nearly three weeks of testimony from executives and economists without a jury. Epic is pursuing similar legal actions against Apple in the U.K. and Australia.
Epic said in a court filing Friday that it wants to discuss in open court what happened to the vow by Apple co-founder Steve Jobs in 2008 that “we don’t intend to make money off the App Store.”
Sealing the courtroom would “conceal from the public record facts and evidence showing whether Apple lived up to Mr. Jobs’s promise, or instead earns persistent and extraordinary profit margins from its App Store commissions,’’ Epic said.
Analysts say losing the trial would be a big setback for Apple because the store has become a driver in the Cupertino, California-based company’s services segment.
Sensor Tower estimates the App Store generated $22 billion in commissions last year for Apple, while Bernstein analyst Toni Sacconaghi believes Apple will run the App Store this year with a gross profit of 88%.
Apple said its total profit for 2020 of more than $57 billion amounted to a 20.9% margin, while adding that “despite its considerable profit, it is subject to competition in all of its lines of business.”
The company last year cut in half the fees it charges to smaller developers who sell software and services on the App store, lowering the 30% rate to 15% for developers who generate as much as $1 million in yearly revenue from their apps and those who are new to the store. Apple says many apps pay no fees in return for the company’s efforts to host and maintain the security of the store.
If Epic were to win a ruling forcing Apple to roll back its commission on the Fortnite app, other developers would demand similar concessions. Epic, meanwhile, is also challenging Google’s app marketplace, Google Play.
“If Epic wins, the result could be to open up not just the Apple app store but Google’s as well, reducing prices and making it harder for Apple to block or interfere with apps that compete with its own products, such as Spotify or Google Stadia,” said Stanford University law professor Mark Lemley.
Epic has calculated App Store sales and profit margins for fiscal years 2018 and 2019 based on internal data gleaned from Apple presentations — all of it redacted from public view in court filings — only to be told by Apple that the estimate is “flawed.”
Apple said it doesn’t allocate costs for the App Store, and that internal documents discussing App Store revenue typically don’t include costs. That means, according to the company, any margins or profits don’t show the entire picture.
“With antitrust defendants, it is remarkable what they say they don’t know,” said Joshua Davis, a professor at University of San Francisco’s law school. “There’s a game that gets played of incredibly capable businesses suddenly finding themselves allegedly incapable of performing basic tasks and this may be an instance of that.”
In its request to the judge to bar Epic from referring to App Store financial data in open court, Apple said the information may “unduly confuse the securities markets and participants in those markets, including the many pension funds, mutual funds, and other ordinary investors who own Apple stock.’’
Epic retorted that Apple should not be allowed “to manipulate the public record by publicly denying its ability to calculate App Store profits — as Apple’s experts have done in unsealed filings — while simultaneously hiding Epic’s evidence regarding those claims based on internal Apple documents.”
If Epic makes its antitrust claim by presenting evidence of Apple’s market power, the elusive data would be “extraordinarily important” to show that the iPhone maker couldn’t make those profits in a competitive market, according to Davis.
Lemley says that the trial won’t necessarily turn on the mystery numbers. What matters is whether the judge thinks apps for iOS mobile devices are a separate market and, if so, whether Apple has a legitimate reason to process payments only through its App Store, the professor said.
“Merely charging a high price isn’t itself illegal; Epic must show conduct designed to acquire or maintain the monopoly,” Lemley said. “And it can certainly point to the 30% charge, which is well known.”
Apple’s secrecy around App Store financial data has also vexed U.S. lawmakers who are pushing the company to be more transparent.
At an April 21 Capitol Hill hearing examining Apple’s business practices, Senator Amy Klobuchar questioned Chief Compliance Officer Kyle Andeer about App Store revenue — to no avail.
“OK, but so you have no numbers, which I’m sure exist,” the Minnesota Democrat said. “We’ll try asking you in writing.”
Tech-Savvy Kids Defeat Apple’s And Others’ Parental-Control Features
Parents say managing their children’s online workarounds is ‘another full-time job’.
For the past three years, Lance Walker has been locked in a cat-and-mouse game with his 11-year-old daughter for control over her iPhone and iPad.
Initially he considered TikTok a harmless distraction, which Peyton used for watching dance videos. When he discovered she was receiving messages from adult men she didn’t know after posting public videos of herself doing silly poses, he quickly went into Apple Inc.’s parental-control settings to block access to the app. Peyton countered by using a different Apple ID to download new apps including TikTok.
When he tried to delete the Apple ID, she changed the password to block his access to the account. It continued like that for months—his daughter thwarted every attempt by Mr. Walker, a 43-year-old real-estate broker in Johnstown, Colo., to block certain apps through Apple’s Screen Time controls.
“It was a nightmare,” Mr. Walker said. He said he and his wife are still working on a reliable way to keep Peyton off TikTok.
Apple and Alphabet Inc.’s Google, the two main software providers for smartphones, have touted parental controls as a way for parents to keep tabs on their children’s technology use. But tech-savvy children, whose online time skyrocketed during the pandemic, are finding ways to circumvent the controls meant to protect them.
Parents say the controls aren’t simple enough and there are too many loopholes. Individual apps like YouTube, Instagram and TikTok also have their own controls, adding to the complexity of managing children’s online activity.
Parents can pay for additional parental-control services such as Bark, which can monitor kids’ activities on certain apps, and Circle, which can filter access to apps and place time restrictions—but even those have limitations.
“We are committed to providing our users with powerful tools to manage their iOS devices and are always working to make them even better,” an Apple spokeswoman said.
Google declined to comment. TikTok, owned by ByteDance Ltd., declined to comment but pointed to some of its protections: TikTok users can set their accounts to private, which limits who can view their content and message them. TikTok has added more parental controls since Mr. Walker’s discovery, including the ability for parents to link their kids’ accounts to their own.
Parents and experts say Apple’s Screen Time offers solutions, but setting it up can be complicated, and a mistake could give kids permission to use a service that was meant to be restricted.
“I’ve been in tech for a long time, and I understand products pretty well, and I was incredibly confused,” said Tim Kendall, former president of Pinterest, who most recently ran a screen-time management app.
Unfettered access to screens and exposure to questionable content has been linked to children’s mental-health issues. In September, The Wall Street Journal reported that Facebook, Instagram’s parent company, was aware that the app can be harmful for a sizable percentage of younger users, particularly teen girls. Facebook, now known as Meta Platforms Inc., has disputed the characterization of the findings.
At a Senate hearing earlier this month, Instagram head Adam Mosseri told lawmakers that he was committed to launching a version for children with parental controls in place, following the Journal’s investigation. Instagram also unveiled new features this month that it said will make the site safer for teenagers.
Social-media apps like TikTok, Alphabet’s YouTube and Instagram this past summer announced a slew of new parental controls and increased safety tools ahead of new regulation in the U.K. that demands tech companies design products with children’s safety in mind.
Apple hasn’t released a significant update to Screen Time since it was launched in 2018 as part of iOS12. The iPhone is the device of choice for U.S. teens, giving it outsize significance. According to a fall survey of 10,000 teens conducted by Piper Sandler, about 87% of them said they own one.
A number of online safety groups suggest some fixes Apple could make to help parents: One would be to give them the ability to prevent children from deleting iMessage texts; another would add age-based safety defaults activated during device setup when the user discloses their birthday.
No matter what the companies do, kids are devising ways to outwit the tech skills of their parents, from basic passcode spying—secretly turning on a screen recorder before asking their parents to tap in a security code—to a more-extreme move like a factory reset, which clears previously established Screen Time settings.
Some parents are coming up with their own solutions.
Stephanie Pollay, a licensed clinical social worker in Richmond, Va., logged her daughter’s Apple ID into her own laptop so she could monitor text messages, which her daughter had been deleting. The move proved crucial when her daughter was cyberbullied during a series of group texts.
Most of the kids had deleted the messages but because Ms. Pollay had a copy, the parents and school administrators were able to address the incident, which involved physical threats against her daughter.
“This is a full-time job. I don’t have time for another full-time job,” Ms. Pollay said.
Chad Bullock, a 50-year-old sales manager at a tech company, employs three layers of controls to keep his son in check: Google Family Link, Bark parent monitoring software and Circle—none of which has been foolproof against his teen.
Mr. Bullock’s 14-year-old son, Parker, says he has downloaded his fair share of viruses in his quest to get around Circle, a hardware device that connects to his home router. His mission, he says, is to figure out a way to be able to play videogames for longer than the 2.5 hours he is permitted on weekends.
Parker found a YouTube video that showed him how to spoof a Media Access Control, or MAC, address to the same one as his Mom’s phone, granting him freedom from restrictions. He had been playing videogames until past midnight for two blissful months when one night his father caught him red-handed at 2 a.m.
“My dad was not happy,” Parker said.
Now he is writing his own code to come up with a workaround. When it’s done, “I’m definitely going to post it all over the internet,” he said.
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