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JPMorgan’s New App Service For Young People Fails (#GotBitcoin?)

Finn was hybrid, offering digital banking, as well as some branch access. JPMorgan’s New App Service For Young People Fails (#GotBitcoin?)

JPMorgan Chase & Co. is killing an experiment to attract younger customers to a new digital-banking app a year after making it available nationwide.

The nation’s largest bank began informing clients Thursday that it is shutting down Finn, the no-fee banking brand designed to meet the financial needs of younger consumers, and transferring their funds to new Chase checking and savings accounts.

It is a quick about-face for a product JPMorgan hoped would help it lure new customers to its online and mobile banking options, a hot spot of competition among the nation’s banks and financial-technology startups.


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With branches on the decline nationwide, banks are trying to strike a balance between the mobile and online offerings younger users want and having tellers and other specialists on hand in bricks-and-mortar locations that help with more complex matters.

Finn was a bit of a hybrid, offering customers a digital app loaded with features as well as some branch access. The bank ultimately determined that Chase was best positioned to provide that combination of services to its customers, according to people familiar with the matter, rendering Finn unnecessary.

JPMorgan leads other U.S. banks with more than 50.7 million active digital users but lately has been betting more than rivals on a larger physical presence. The bank said last year that it expected to open 400 new branches in five years to expand into new cities such as Washington, Pittsburgh and Nashville, Tenn. (Like other big banks, it has been closing branches in less-trafficked areas.)

Finn users will have to download Chase’s mobile app and wait to receive a new debit card, but their account numbers and direct-deposit details won’t change. They won’t have to pay the roughly $5 monthly service fee that JPMorgan charges for its most basic accounts. One perk being buried with Finn is free access to a network of partner ATMs for those outside of Chase’s branch network.

Finn’s strategy differed from other digitally focused banks and startups. It didn’t offer savers rich interest rates to get them to open accounts, a tactic employed by Goldman Sachs Group Inc. and Ally Financial Inc. Because it was started from scratch, Finn didn’t get the boost of an already-active base of digital users, as did fintech startups such as Acorns Grow Inc. when they launched checking accounts.

JPMorgan started Finn as a pilot program in St. Louis in October 2017 and rolled it out nationally in June 2018. The idea was for Finn to reach locations—St. Louis among them—where it didn’t have branches.

Yet Finn, which was built on top of the same back-end infrastructure as Chase’s namesake mobile app, allowed its customers to visit Chase tellers, get checks and use its ATMs. As a result, a Finn account looked a lot like a typical Chase account.

There were other overlaps with Chase. While it was launching Finn, Chase was also plotting a significant expansion of its branch network into new cities for the first time since the financial crisis. St. Louis made that list this year. The bank also rolled out a national online-only account-opening process that replicated Finn’s ability to reach outside the branch footprint.

Meanwhile, JPMorgan has been aggressively spending on technology, with some $11.5 billion planned this year, and experimenting with new digital products and strategies. It has focused on developing the Chase mobile app and is bulking it up with technology developed for Finn, such as automatic-savings features.

The bank hasn’t disclosed how many Finn users have signed up for the Chase app, but more than half had Chase relationships already, a spokesman said.

At JPMorgan’s investor day earlier this year, Gordon Smith, the bank’s co-chief operating officer and head of consumer and community banking, declined to give specifics on Finn’s performance. He said the bank didn’t want to tip off rivals.



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Fed Lifts Requirements on JPMorgan Stemming From ‘London Whale’ Losses

The Federal Reserve cited improvements in the New York bank’s internal auditing and risk management controls.

The Federal Reserve has lifted requirements imposed six years ago on JPMorgan Chase & Co. in the aftermath of trading losses that cost the New York bank around $6 billion.

JPMorgan has made “substantial improvements” in its risk management and internal auditing controls, the Fed said Thursday in a statement announcing the termination of a 2013 order that placed additional scrutiny on the bank.

A spokesman for JPMorgan declined to comment.

The Fed issued the 2013 order following revelations that a trader in the bank’s chief investment office had taken large, risky bets on credit derivatives. The so-called London Whale losses exposed lapses in processes the bank had in place to spot and act on internal warnings.

In the order, the Fed directed JPMorgan to beef up its system of internal checks, particularly in how it models risks and monitors trading activities within its chief investment office. It also ordered the bank to increase the frequency and scope of internal audits within the division.



Updated: 1-27-2021

JPMorgan To Launch U.K. Digital Consumer Bank #JPMorganFail

New unit will offer services via a mobile app, marking the lender’s first entry into the British retail-banking market.

JPMorgan Chase & Co., the largest U.S. lender, is launching a digital bank to offer consumer banking services in the U.K. for the first time.

The new bank will bear the Chase brand and will be based in London’s Canary Wharf financial district, as well as operating a customer contact center in Edinburgh, JPMorgan said Wednesday. The digital bank has already hired 400 people in the U.K. and plans to add more as it grows, the company said.

JPMorgan enters a crowded digital marketplace in the U.K. for consumer banking. The market has flourished as regulators encouraged new startups, including Starling Bank Ltd. and Monzo Bank Ltd., to boost competition in the wake of the last global financial crisis.

These so-called challenger banks have forced traditional lenders to improve their digital offerings but have struggled to earn profits.

“The U.K. has a vibrant and highly competitive consumer banking marketplace, which is why we’ve designed the bank from scratch to specifically meet the needs of customers here,” said Gordon Smith, chief executive of consumer and community banking at JPMorgan.

The new JPMorgan bank will be led by Sanoke Viswanathan, previously the administrative chief and head of strategy at JPMorgan’s corporate and investment bank. The digital bank is currently being tested internally with JPMorgan employees ahead of a public launch later this year. It will start by offering current accounts and then offer a broader range of products including loans, according to a person familiar with the situation.

JPMorgan last year considered making a bid for Starling Bank, founded by Anne Boden in 2014, according to people familiar with the situation. Starling has about two million customer accounts and £4.7 billion of deposits, equivalent to $6.43 billion.

“Starling set out to disrupt the banking landscape and the fact that big banks are now copying us shows that we are succeeding. So we welcome competition,” Ms. Boden said in an interview. “The big banks don’t have a great record of creating challenger brands or building software in a cost-effective manner. They are copying our features, but they are unable to copy our cost base and our culture for innovation.”

JPMorgan previously tried to launch a digital bank in U.S. cities and markets where it didn’t have Chase branches, but closed the product, called Finn, in June 2019 after slow pickup. Bank executives have said they learned lessons from that program, including that the Chase brand resonated better than a new name. JPMorgan said Wednesday that it has about 55 million digitally active customers in the U.S.



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