Our Guarantee, Equipment Rental, Return and Price Policy
We actually manually process the orders when we get them. So place your order and make a note in the “special instructions/comments” section. We’ll get it, confirm the billing information with the cc issuer and then process it. All available merchandise is shipped immediately. You will be notified if we are out of stock on an item. All credit card orders orders MUST be sent to the billing address of your credit card. If you would like to have an item shipped to an address OTHER than your billing address, please call (888) 344-3742 and ask to speak to our Security Department to make arrangements. Please note that there will be a delay (up to 24 hours) while our security department verifies your shipment to an address other than your billing address.
Unless a customer specifies a particular carrier (shipping service) we reserve the right to ship all orders through the United States Post Office (USPS). Note: Not all services provided through USPS domestically are available to international customers.
Most orders received before 2pm EST will be shipped the same day. Orders received after 2pm will be shipped the following business day. If you require an exception to this policy please contact us first and we’ll determine whether or not we can accommodate your request.
We reserve the right to ship from Amazon (or any of our other suppliers) when necessary.
Products ordered on a Friday scheduled for “Overnight or Next Day” will be delivered the following Monday Unless Saturday delivery is specifically requested.
Saturday Delivery Premium of Up-To $25 Will Apply.
Under No Circumstances Does DPL Surveillance Equipment© Allow Customers To Charge Shipping or Packaging Costs To Our Account (Fed. Ex., UPS, USPS and/or DHL). Unauthorized Charges Will Be Disputed and Reversed. Criminal Charges Will Be Pursued If Necessary.
International Customers Are Responsible For Paying Their Own Customs, Duties And Taxes.
By Patronizing Our Website, Calling Over the Telephone, Emailing, Faxing ,Instant Messaging (or Any Other Means of Communication) Your Order You Are Agreeing to Be Bound By Our (Above-Mentioned) Terms and Conditions.
Customers are responsible for knowing and complying with the local laws in their own States and/or countries pertaining to audio and/or video surveillance.
Styles, Description and Specs. Subject to Change Without Notice.
All products are special ordered by the person ordering, and are NOT subject to cancellation. Due to the nature of our product line, some items may be used once, and no longer needed. For this reason, ALL SALES ARE FINAL, unless defective (Customer relieves DPL-Surveillance-Equipment of all claims as a result of purchasing our products and using our services). All products will be repaired and/or replaced at the manufacturers discretion. Any return must be authorized. We reserve the right to discard and/or destroy unauthorized items (returns) received at any unauthorized address. Authorization and shipping instructions must be obtained from DPL Surveillance Equipment or Product Distributors. Return product(s) via Fed. Ex., UPS or U.S. mail, prepaid and insured, for your protection. (Please note, we cannot refund shipping fees nor or we obligated to pay for expedited shipping charges under any circumstances). No returns will be authorized after five (5) business days of receipt, unless defective. No discontinued or custom-made items may be returned.
Returns are subject to a 25% restocking fee. Order cancellations are subject to a 25% cancellation fee.
If a refund is issued please allow 7-10 business days for your it to show-up in your account.
Note: Software (CD’s Included) Can Not Be Returned OR Refunded.
In the rare event we need to quickly replace (ship out) a product to either:
(1). Replace another product.
(2). Correct a shipment that went to the wrong address,
(3). Replace a product that isn’t working properly, etc.
We reserve the right to place an approval (not a charge) on the customers credit card. This “hold” or “approval” shall stay in place until we receive the original item back. Customers are encouraged to provide us with a tracking number for shipping verification purposes. We also reserve the right to convert the “approval” or “hold” into a sale or purchase should the customer fail to return the original product to us within 30 days of receipt of the replacement item.
Any product disassembled, modified or changed in any way voids our warranty and thus violates our return policy.
* Completed RMA-Form Must Accompany ALL Returns.
* International customers pay for the cost of shipping their own products back to us for repairs, etc.
We have a life-time warranty / guarantee on all products. (Includes parts and labor). **
* There are no refunds on cell phone interceptors and spy phones or discontinued products.
** Anti-Terrorists products do not come with a life-time guaranty/warranty.
** The CellPhone Detector Professional does not come with a life-time guaranty/warranty. (30) Thirty Days Only.
*** Used products, cell phone interceptors and spy phones or discontinued products do not come with a life-time guaranty/warranty. Used products are sold “as-is“.
* Where the information in the videos (including images) and information on the website conflict, the website (including but not limited to specs., descriptions,etc.) takes precedence.
* We Reserve the Right to Change Pictures, Videos, Specs., Prices and Descriptions without Notice.
**** Corporate and/or Government PO’s Do Not Apply to Custom Orders. We Will Need a Credit Card, Wire Transfer, Cashiers or Bankers Check.
Due to chargeback abuse. We use How To Report, Rate And Avoid ‘Bad” Customers to report customer’s who are abusing their credit card privileges.
- FOB Los Angeles, California
- Delivery: Within 25 days in receipt of T/T wire transfer
- Payment: T/T wire transfer
- Please call for special shipment pricing on volume (1000 Items or more) orders.
We will ship as per your instructions and will cooperate with you in any way we can
We also ship via FEDEX and UPS. You can have your equipment usually within 3-4 days with FEDEX! Delivery with FEDEX is available, for only a small extra charge. We recommend UPS Next Day Air Service or UPS Second Day Service if express shipping is requested. We try to ship these orders the day they are placed. We charge the normal UPS Red and UPS Blue fee only
Due to quality control efforts we reserve the right to randomly monitor (record) all in-bound or out-bound calls.
Use of Images:
We retain the right to use images (including but not limited to specs. descriptions, etc.) whenever a company (manufacturer, reseller, dealer, agent, etc. ) gives us permission to post the products on our website.
This article must be read and interpreted in it’s entirety.